Legal Information

General Terms and Conditions of Sale — Consumers

Effective from 27 August 2026

AFD44 — African Food and Drink 44

SASU with a capital of €1,000 — RCS Paris 102 509 726 — SIRET 102 509 726 00018

47 rue Vivienne, 75002 Paris

contact@afd44.fr — 06 27 58 83 85

Article 1 — Scope of Application

These General Terms and Conditions of Sale apply to all sales of products concluded by AFD44 on the afd44.fr website with any natural person acting for personal purposes unrelated to their professional activity (hereinafter "the Customer"), in accordance with the French Consumer Code.

Any order implies full and unreserved acceptance of these GTCs. Professional buyers (restaurants, grocery stores, resellers) are subject to the professional terms of sale.

Article 2 — Products

AFD44 sells African food products. For consumer sales, only non-perishable products (dry goods, drinks, condiments, snacks) are offered for sale online.

Fresh and frozen products are excluded from consumer sales: they are reserved for trade customers, whose logistics are suited to the cold chain.

The products comply with current French and European regulations (health standards, labelling, traceability). Photographs and descriptions are provided for information purposes only.

Article 3 — Prices and Minimum Order

Prices are quoted in euros including all taxes (TTC), including the applicable French VAT. Delivery costs are clearly displayed before order validation.

The minimum order amount is set at €40 including VAT (excluding delivery costs). Consumer sales are offered in mainland France only.

Article 4 — Order and Payment

Orders are placed online: products are added to the cart, the summary is checked, then payment is made securely by card via Stripe. Successful payment constitutes a firm and final order. An order summary and an invoice are sent by email as soon as payment is captured.

Payment is due in full at the time of ordering. AFD44 does not store any card details. AFD44 reserves the right to refuse or cancel (with a full refund) any order in the event of unavailability, obvious pricing error or suspected fraud.

Article 5 — Delivery

5.1 Delivery Times

Delivery times shown when ordering are indicative. In accordance with Article L.216-1 of the French Consumer Code, delivery takes place no later than 30 days after the order. In the event of a delay beyond this period, the Customer may cancel the order and obtain a full refund of all sums paid.

5.2 Delivery Costs

Delivery costs are borne by the Customer and calculated according to the total weight and destination. The exact amount is displayed before payment and included in the total (incl. VAT) paid at the time of ordering.

5.3 Receipt of Goods

Upon receipt, the Customer is invited to check the condition of the parcel and products. Any anomaly (damaged parcel, missing or spoiled product) must be reported to AFD44 within 72 hours by email to contact@afd44.fr, ideally with photographs.

Article 6 — Right of Withdrawal

In accordance with Articles L.221-18 et seq. of the French Consumer Code, the Customer has 14 days from receipt of the products to exercise their right of withdrawal, without having to give a reason or pay any penalty.

Exceptions (Art. L.221-28 of the French Consumer Code): the right of withdrawal does not apply to perishable goods, nor to sealed products that have been unsealed after delivery and cannot be returned for hygiene or health protection reasons.

To exercise this right, the Customer must notify their decision by an unambiguous statement (email to contact@afd44.fr or letter to AFD44, 47 rue Vivienne, 75002 Paris) before the 14-day period expires. The Customer may use the standard form below.

6.1 Effects of Withdrawal

In the event of withdrawal, AFD44 refunds all sums paid, including standard delivery costs, within 14 days of receiving the withdrawal decision; the refund may be deferred until the products are recovered. Products must be returned in their original, unopened packaging within 14 days of the notification. Return costs are borne by the Customer.

6.2 Standard Withdrawal Form

"To AFD44, 47 rue Vivienne, 75002 Paris — contact@afd44.fr. I/we (*) hereby give notice that I/we (*) withdraw from my/our (*) contract of sale of the following goods: Ordered on (*)/Received on (*); Name of consumer(s); Address of consumer(s); Date. (*) Delete as appropriate."

Article 7 — Legal Warranties

All products sold benefit, at no additional cost, from:

the legal guarantee of conformity (Art. L.217-3 et seq. of the French Consumer Code) for 2 years from delivery of the goods, for defects of conformity existing at delivery;
the legal guarantee against hidden defects (Art. 1641 et seq. of the French Civil Code), which allows a choice between a refund or a price reduction.

For food products, the conformity guarantee is assessed in particular with regard to the announced best-before date (DDM) or use-by date (DLC). Any product delivered expired or non-conforming will be exchanged or refunded.

Article 8 — Complaints and Mediation

For any complaint, the Customer may contact customer service: contact@afd44.fr — +33 6 27 58 83 85 — AFD44, 47 rue Vivienne, 75002 Paris.

In accordance with Articles L.612-1 et seq. of the French Consumer Code, if a dispute remains unresolved, the consumer Customer may use a consumer mediation service free of charge. The contact details of the competent mediator will be provided upon simple request to contact@afd44.fr.

The Customer may also use the European Online Dispute Resolution platform: https://ec.europa.eu/consumers/odr

Article 9 — Applicable Law and Disputes

These GTCs are governed by French law. In the event of a dispute, and failing an amicable solution or mediation, the competent courts are those of the Customer's place of residence or AFD44's registered office, in accordance with the rules applicable to consumers.

For any question relating to these GTCs: contact@afd44.fr.